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Shipping & Returns

Shipping Policy

Manufacturing and quality assurance takes 1 week or less. Then your item will be shipped with these shipping times:

 

Orders from the US:

 

(Partial products excluded):


Standard

  • 3 - 14 business days

  • FREE

 

Express

  • 2 - 5 business days

  • $8.99

 

Shipping table for orders to Alaska, Hawaii, and Puerto Rico:

 

(Partial products excluded):


Standard     

  • 3-7 business days    

  • FREE

 

Shipping table for orders to Canada, United Kingdom, Australia, and New Zealand:

 

(Partial products excluded):   

 

Express 

  •  2-5 business days     

  • $8.99

 

Standard

  • 3-7 business days

  • FREE

 

Shipping table for partial products to Canada:

​

​

Standard

  • 8-15 Business Days   

  • FREE

​

 Express

  •  3-7 business days

  •  $8.99


Shipping table for partial products to Japan, and Korea:

 

Standard

  • 5-8 business days

  •  FREE

 

Express

  • 2-4 business days    

  • $8.99

 

Shipping table for partial products to Czechia, Norway, and Switzerland:

​

Express  

  • 6-12 Business Days

  • $8.99

 

Fast Express

  •  3-7 business days

  •  $29.9

 

Shipping table for orders to Germany, France, Italy, Spain and Sweden

 

(Partial products excluded):

 

Express 

  •  2-5 business days     

  • $8.99

 

Standard

  •  3-7 business days

  •  Free

 

 

Shipping for Austria, Belgium, Greece, Netherlands, Lithuania, Portugal, Denmark, Finland, Poland, Ireland, Bulgaria, Luxembourg, Hungary, Slovakia, Romania, Croatia, Slovenia, Latvia, Malta, Estonia, and Cyprus: 

​

(Partial products excluded):

 

Express 

  •  2-5 business days     

  • $8.99

 

Standard

  •  3-7 business days

  •  Free

 

Shipping for orders to Hong Kong, Singapore:


Standard

  • 5 - 7 business days

  • Free

 

Express

  • 2 - 4 business days

  • $8.99

​

Shipping for orders to

Bahrain, Qatar, Saudi Arabia, United Arab Emirates, Kuwait, Lebanon, and Sudan:

 

Standard

  • 7-12 business days     

  • FREE

 

Express

  •    5-7 business days

  • $8.99

​

Shipping table for orders to other countries:

​

Standard Shipping

  • 15-20 business days     

  • FREE


Express Shipping

  •  7-15 business days

  • $8.99

 

Shipping table for all products:

 

Standard

  • 7- 15 business days

  • FREE

 

Express

  • 3 - 7 business days

  • $8.99

​


As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put the safety and best interests of our clients on the top of our priorities.

​

Please note that online orders may experience a delay of 3-5 business days on top of the usual shipping time. You can always track your up-to-date shipping info on our website. 

​

Thank you for your patience and understanding. We know there are a lot of options out there and we are glad to have you onboard with us.

 

SHIPPING INFO
Once your order is shipped, you will receive a Shipping Confirmation email, that confirms your items have left our warehouse. The e-mail includes shipment details such as the items shipped and a tracking number. To track your package, simply click onto the link provided. Please note that it may take the shipping company up to 48 hours to update the status of the shipment and your tracking link may not work immediately.  

 

IMPORTANT
For some regions, additional charges (tax fee or clearance fee) may apply. We only provide free shipping, additional charges are not included.
Shipping to remote locations may take more days than indicated above.

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Return & Exchange Policy

Contact us via email!
Please provide us with your order number and confirm that your order has not been opened and the shrink-wrap is intact.


For more information about our policies on cancellation, return, refund, exchange, and support, please contact our customer service representative at tetra.business1p@gmail.com

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